Safety
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Conversation versus Dialogue
Observational listening can be applied to all kinds of different types of conversation. The characteristic of a dialogue, however, is that there is equality between the conversational partners. As a leader, you want to engage in dialogue with your team members as much as possible (both individually and in team meetings). Yes, sometimes you will…
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Safety is key!
A team member can only really pay proper attention to work when they feel comfortable, when they feel (psychologically) safe. So how do you create a safe environment for your team? How do you ensure that people can freely share their observations and their (professional) critical comments without heads immediately rolling? Safety is the magic…