Excellent leadership | Excellent Organization

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Keep your conversations effective

It’s not just about listening. It’s not only about efficiency. It’s especially about effectiveness! Where Observational Listening helps you effortlessly reach the desired level of profundity in your conversation, it also helps you in creating the right expectations, giving the conversation sufficient structure and regulating it so it stays on track.

This is what you will learn:

  • How to open & close conversations
  • How to keep the conversation going in the desired direction
  • What to do when the going gets rough during the conversation
  • Being patient and choosing when to intervene (and when not)
  • How to keep the other engaged in the conversation

How to keep the conversation going smoothly!

By applying structuring and regulating skills, you make conversations easier for the other. They feel competent whilst talking with you and they understand your expectations. They are also involved in the conversation, increasing the chance they will actually do something with wathever the result of that conversation is. Which also means developing skills to ameliorate when the conversation looks to be going roughly …

Here’s what you’ll learn

Structuring & regulating a conversation

It’s important to keep your conversation on track as regards content. This starts by opening the conversation in such a way as to create the right expectations, closing it off when done and deciding when to stay on topic or to move on to another topic.

Metacommunication

Even with the best intentions and well practiced conversational skills, conversationtions don’t always run smoothly. Rather than hammering away on content (and continuing to hit that brick wall), it’s time to do something different: metacommunication.

Making conversations engaging

Conversations aren’t a one-way street. People’s attention span is a lot shorter than most people think. This also has consequences for how to keep the conversation engaging so that an environment is created in which meaningful insights may be gained.

Course Lessons

Introduction course 7

An introduction on structuring, regulating and making conversations engaging.

Lessons

Introduction to the seventh course Structuring, regulating and timing

7.1 Structuring and regulating a conversation

By structuring, you make the content of a conversation transparent. Regulating is what you do to keep the conversation process on track. A good structure, such as a good introduction and conclusion, provides clarity about the goals and expectations, so the other person knows where they stand. This gives them a sense of grip and lowers their tension. By referring back to the topic or goal, you ensure that the conversation delivers all the relevant information.

Lessons

A good coaching conversation Introduction to module 7.1 Excercise: keeping on topic Read about structuring Exercise: keeping on topic part 2 Exercise: opening and closing a conversation Excercise: keeping on topic Read about regulating Exercise: broach a new topic Exercise: use some self-disclosure Evaluation of module 7.1

7.2 Metacommunication

Metacommunication is the oil that lubricates the conversation. Metacommunication refers to talking about talking. Anything that facilitates or hinders mutual communication then becomes the subject of conversation.

Lessons

Introduction to module 7.2 Mixed signals … Read about metacommunication Exercise 1: metacommunication Exercise 2: metacommunication Structuring & Regulating: Summary Evaluation of module 7.2

7.3 Making conversations engaging

Intervening on everything comes across as nit-picking, which does the collaborative relationship no good. So it is important to dose and not to intervene in everything. This requires a certain amount of patience on your part. The maxim is: if something is relevant, important and urgent, then you should intervene. For important issues that are less urgent, it is wiser to wait for a more appropriate moment. The Excellent Leader wants to attract and keep the other person’s attention, otherwise they will simply not hear what you are telling them. There are a number of factors that shorten the attention span and there are techniques to stimulate attention. By engaging the other person and making the conversation interesting and occasionally surprising, you can increase their attention span.

Lessons

Introduction to module 7.3 The fixers! Read about patience Read about keeping the conversation engaging Ask more, tell less Evaluation of module 7.3 and the seventh course Conclusion course 7