Saying what you meant to say!
In brief: Transmit in a way that the other person understands you – when a message is delivered clearly, it increases the chances of coming across as intended and increases the likelihood that the other person will also do what you ask of them. Leaders are assertive and are selective in their choice of words – they use the language of leaders. By employing active listening, you ensure the other person sees that you are interested and listening carefully to what they have to say, increasing the chance they get the feeling that they have been heard and seen.
What you will learn in this course:
- How to transmit what you want to say so the other understands you
- How to be assertive
- Which leadership language is the most effective
- Not only listening, also helping the other to actually feel heard (active listening)
- How to keep the other engaged.
Observational listening deepens your active listening skills
So let’s hone those active listening skills to a more effective level! By adding this extra layer of Observational Listening we learn how to vary the depth (profundity) of any conversation in an almost effortless way. Which means it makes it easier for us to connect with whomever is in front of us at a given moment in time. And that again ensures the message comes accross!
Here’s what you’ll learn
Conveying what you want to say
In brief: Transmit in a way that the other person understands you. Sending refers to conveying a message. When a message is delivered clearly, it increases the chances of coming across as intended. A message becomes clearer if it is short, concise and in understandable language: you adapt your language so that it matches the level of your conversational partner. And because every message also involves an appeal, clarity increases the likelihood that the other person will also do what you ask of them.
The language of leaders
Leaders are assertive, rarely drop the word ‘but’ and are selective in when they use the words I, you and we. They use plus language, which means saying things in positive terms: what you as a leader or the other person does want, can do, expects, and so on rather than what not. Leaders encourage the other person to adopt a so-called growth mindset (the belief that they are capable of developing their abilities through effort), you help them towards a mastery-approach goal orientation. That is, pursuing goals that increase their sense of mastery because of an intrinsic drive to want to be a better person.
Active listening – the basics for observational listening
Observational listening is so much more than asking questions and showing that you are listening, it is an attitude based on knowledge, skills, empathy and empowerment. Observational listening is done by using all your senses as much as possible to understand the other’s experience, their emotion, so that you can find out the real meaning behind what they are telling you. In this manner you can better meet the other’s needs and give them the feeling they have genuinely been heard and seen.