The first section on how to make things better!
Conversation skills start and end with attitude and your most valuable tool in any conversation is your questions. With your questions you glean information. Some questions you can use at any time and in almost every situation. Yet there are some questions you do better to avoid.
What you will learn in this course:
- How your attitude influences your conversations
- Which attitude to assume to straightaway improve the quality of your conversations
- The different kinds of question you can use and when to use them
- The questions you can best avoid …
- How to have attention for positive as well as negative things.
Here’s what you’ll learn
Attitude
Conversation skills start and end with attitude. It’s important to know who you are before you can get where you want to be. Knowing who you are means you can choose your attitude. If your attitude is not authentic, then the strategies you use will be nothing more than tricks that will backfire sooner or later. So let’s look at which attitude works best!
Questions
Your most valuable tool in any conversation is your questions. Understanding which questions you may use and in which circumstances they work best, means you choose the direction the conversation is going in. And what information you will get from the other!
Good questions, bad questions
Some questions you can use at any time and in almost every situation, the so-called good questions. And yet, there are some questions you do better to avoid. We discuss these questions, how to recognize them quickly and how to change them quickly and simply.
Questions and information
All questions are meant to glean some information. So in this module we will focus on the different kinds of information you might want to obtain and how to change the focus of your questions to do that.